Shipping policy

Shipping Policy

At Dyluxx Collective, we aim to process and ship all orders as quickly as possible. Once your order is placed, you will receive an order confirmation, and once dispatched, you will receive tracking details where available.

Delivery Timeframes

  • Delivery times provided on our website are estimates only and are not guaranteed.

  • We work closely with our shipping partners to ensure timely delivery of your order.

  • Actual delivery times may vary depending on your location, order size, and the shipping carrier’s network.

  • We will strive to prepare and ship your order within 5-14 days.

Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Shipping carrier delays,

  • Natural disasters or extreme weather events,

  • Customs clearance or border delays (for international orders),

  • Public holidays or peak seasonal periods.

Consumer Rights

This policy does not limit or exclude your rights under the Australian Consumer Law (ACL).

  • If your goods are not delivered within a reasonable time, you may be entitled to a remedy under the ACL.

  • If your order is lost in transit or never delivered, please contact us so we can investigate and provide a replacement or refund where required by law.

Shipping Costs

Shipping costs (if applicable) will be displayed at checkout. These are non-refundable unless required by law (e.g., where the product is faulty, not as described, or not delivered).

Contact

If you have concerns about your delivery, please contact us at dyluxxcollective@gmail.com and we will assist you in resolving the issue.